Privacy Policy

1. INTRODUCTION

MessageMosaic LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our MessageMosaic platform and related services ("Service").

Please read this Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with our policies and practices, please do not use our Service.

This Policy applies to information we collect through the Service, in email, text, and other electronic communications sent through or in connection with the Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us. We may collect information that you provide directly to us when you:

• Register for an account
• Fill in forms on our Service
• Subscribe to our newsletters or communications
• Request customer support
• Provide feedback or contact us
• Create or share content through our Service

This information may include:

• Contact information (such as name, email address, mailing address, and phone number)
• Account login credentials (such as username and password)
• Billing information (such as credit card details and billing address)
• Demographic information (such as age, gender, and location)
• User preferences and settings
• Content you submit (such as audience profiles, messages, and feedback)

2.2 Information We Collect Automatically. When you use our Service, we may automatically collect certain information about your device and usage of the Service, including:

• Device information (such as your IP address, browser type, operating system, device identifiers)
• Usage data (such as pages visited, time spent on the Service, features used)
• Location information (such as general location derived from IP address)
• Log data (such as access times, hardware and software information)

We collect this information using technologies such as cookies, web beacons, pixels, and similar tracking technologies.

2.3 Information from Third Parties. We may receive information about you from third parties, including:

• Business partners (such as payment processors)
• Marketing and analytics providers
• Social media platforms (if you choose to link your social media accounts to our Service)

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and requests
• Provide customer service and support
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service
• Develop new products, services, features, and functionality
• Process and deliver contest entries and rewards
• Comply with legal obligations
• For other purposes for which we obtain your consent

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

4.1 With Service Providers. We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, including:

• Payment processors and billing providers
• Cloud hosting and storage providers
• Customer support and help desk providers
• Marketing and advertising partners
• Analytics providers
• Email and communication service providers

4.2 With Business Partners. We may share your information with business partners to provide you with products or services that may interest you.

4.3 For Legal Purposes. We may share your information if we believe disclosure is necessary or appropriate to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements, including for billing and collection purposes
• Protect our rights, property, or safety, or that of our users or others

4.4 In Connection with a Business Transaction. We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4.5 With Your Consent. We may share your information with third parties when you have given us your consent to do so.

4.6 Aggregated or De-identified Information. We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. DATA RETENTION

5.1 Retention Period. We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5.2 Account Information. If you have registered for an account with us, we will retain your account information for as long as your account is active or as needed to provide you with the Service. If you wish to terminate your account, you may do so by contacting us at jesse@messagemosaic.ai. After account termination, we may retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Service, or take other actions permitted or required by applicable law.

5.3 User Content. We will retain your User Content (such as audience profiles, messages, and other content) for as long as necessary to provide the Service, or until you delete your User Content or request that we delete it. Please note that copies of your User Content may remain in our system after deletion for a period of time due to backups and caching.

6. SECURITY OF YOUR INFORMATION

6.1 Security Measures. We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6.2 Account Security. You are responsible for maintaining the secrecy of your unique password and account information. We encourage you to use strong, unique passwords and enable two-factor authentication if available. If you believe your account has been compromised, please contact us immediately at jesse@messagemosaic.ai.

6.3 Data Breach Notification. In the event of a data breach that affects your personal information, we will take reasonable steps to notify you and the appropriate regulatory authorities in compliance with applicable laws and regulations.

7. THIRD-PARTY SERVICES

7.1 Third-Party Service Integration. The Service may integrate with or contain links to third-party services, websites, or applications. This Policy does not apply to those third-party services, and we are not responsible for the privacy practices or content of those services. We encourage you to read the privacy policies of each third-party service that you use or visit.

7.2 Social Media Features. Our Service may include social media features, such as the Facebook Like button and widgets, or interactive mini-programs that run on our Service. These features may collect your IP address, which page you are visiting on our Service, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Service. Your interactions with these features are governed by the privacy policy of the company providing it.

7.3 Analytics Partners. We may use third-party analytics services, such as Google Analytics, to help us understand how users interact with our Service. These analytics services may collect information about your use of the Service and may use cookies or other tracking technologies to provide their services. You can learn more about how Google uses data when you use our Service by visiting https://policies.google.com/technologies/partner-sites.

8. COOKIES AND SIMILAR TECHNOLOGIES

8.1 Cookies. Cookies are small data files that are placed on your computer or mobile device when you visit a website. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to operate and administer our Service, gather usage data, improve your experience, and for the purposes described below:

• Essential Cookies: These cookies are necessary for the Service to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us to know which pages are the most and least popular and see how visitors move around the Service.
• Functionality Cookies: These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our Service.
• Targeting/Advertising Cookies: These cookies may be set through our Service by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

8.2 Managing Cookies. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

8.3 Do Not Track. Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to differences in how browsers interpret this signal, our Service does not currently respond to "Do Not Track" signals or other similar mechanisms.

9. INTERNATIONAL DATA TRANSFERS

9.1 Data Transfer. Your information may be transferred to, and processed in, the United States and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Policy.

9.2 Legal Basis for Data Transfer. When we transfer your personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries not deemed to have adequate data protection laws, we rely on one or more of the following legal mechanisms: the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, Standard Contractual Clauses, and your consent.

9.3 Cross-Border Processing. By using the Service, you acknowledge and understand that your information will be transferred, processed, and stored in the United States and other countries.

10. YOUR RIGHTS REGARDING YOUR INFORMATION

10.1 Account Information. If you have an account with us, you may update, correct, or delete certain account information by logging into your account settings. If you are unable to do this, please contact us at jesse@messagemosaic.ai.

10.2 Marketing Communications. You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us at jesse@messagemosaic.ai. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

10.3 Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

10.4 Data Subject Rights. Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access or obtain a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at jesse@messagemosaic.ai. Please note that these rights may be limited in some circumstances by applicable law.

11. CALIFORNIA PRIVACY RIGHTS

11.1 CCPA and CPRA Compliance. This section applies only to California residents and provides additional information about how we collect, use, disclose, and otherwise process personal information as required under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

11.2 California Resident Rights. California residents have the right to:

• Right to Know: Request information about the personal information we have collected, disclosed, or sold in the past 12 months, including the categories of personal information collected, the categories of sources, the business purpose for collection, the categories of third parties with whom we share the information, and the specific pieces of personal information collected.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale: Opt-out of the sale of your personal information.
• Right to Limit Use of Sensitive Personal Information: Limit our use and disclosure of sensitive personal information for certain purposes.
• Right to Non-Discrimination: Not be discriminated against for exercising these rights.

11.3 Exercising Your California Rights. To exercise your rights under the CCPA and CPRA, you may:

• Email us at jesse@messagemosaic.ai
• Call us at (720) 675-8092

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing.

12. COLORADO PRIVACY RIGHTS

12.1 CPA Compliance. This section applies only to Colorado residents and provides additional information about how we process personal information as required under the Colorado Privacy Act (CPA).

12.2 Colorado Resident Rights. Colorado residents have the right to:

• Right to Access: Confirm whether we are processing your personal data and to access such personal data.
• Right to Correction: Correct inaccuracies in your personal data.
• Right to Deletion: Request deletion of your personal data.
• Right to Data Portability: Obtain a copy of your personal data in a readily usable format.
• Right to Opt-Out: Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

12.3 Exercising Your Colorado Rights. To exercise your rights under the CPA, you may:

• Email us at jesse@messagemosaic.ai
• Call us at (720) 675-8092

We will respond to requests within 45 days of receipt. If we require more time, we may extend the response period by an additional 45 days when reasonably necessary, considering the complexity and number of requests.

13. ADDITIONAL PRIVACY RIGHTS

13.1 EEA, UK, and Swiss Residents. If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) or applicable data protection laws, including:

• Right of Access: You have the right to obtain confirmation as to whether personal data concerning you is being processed and to access your personal data.
• Right to Rectification: You have the right to have inaccurate personal data corrected.
• Right to Erasure: You have the right to have your personal data erased under certain circumstances.
• Right to Restriction of Processing: You have the right to restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
• Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

13.2 Other Jurisdictions. If you are a resident of any other jurisdiction, you may have similar rights under your local data protection laws. We are committed to respecting your privacy rights regardless of where you live. To exercise any of your privacy rights, please contact us at jesse@messagemosaic.ai.

14. CHANGES TO THIS PRIVACY POLICY

14.1 Updates to This Policy. We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

14.2 Notification of Changes. You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our collection, processing, and sharing of your personal information.

14.3 Your Continued Use. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.

15. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We have a team dedicated to addressing data protection matters, including requests related to your data protection rights described in this Policy. For inquiries or requests regarding your personal information, please provide as much detail as possible to help us efficiently address your concerns.